This Privacy Policy explains how Storytempo ("we," "us," "our") handles personal information when you use our websites, applications, and related services (the "Service"). It is separate from our Terms of Service and separate from our Cookie Policy.
If you do not agree with this Policy, please do not use the Service.
We operate Storytempo, a narrative structure tool for professional creators.
Questions or privacy requests: contact us.
If you are in the EU/EEA/UK, you can use the same contact for data rights requests (see §9).
Account details: email, password (hashed), display name.
Content you submit ("Customer Content"): story structures, scenes, narrative outlines, project data, and any other content you create using the Service.
Support & feedback: emails or messages you send us.
Usage & device data: pages/screens viewed, feature usage, timestamps, referrer, IP address, device/browser type, crash/performance logs.
If you connect third-party tools, we receive only the data needed to provide that integration.
Please avoid uploading sensitive personal data unless necessary and lawful.
Provide the Service (account, core functionality). (Legal basis: contract; legitimate interests)
Maintain & improve reliability, safety, and performance (debugging, analytics, quality). (Legitimate interests)
Security & abuse prevention. (Legitimate interests; legal obligations)
Service communications (e.g., changes to features or policies, support replies). (Contract; legitimate interests)
Legal compliance. (Legal obligations)
We do not sell personal information and we do not "share" it for cross-context behavioral advertising.
Processors/Service providers: e.g., cloud hosting, analytics, email/support, and payments–under contracts limiting their use to our instructions.
Legal/safety: to comply with law, enforce our terms, or protect rights and security.
Business transfers:in a merger, acquisition, or asset sale, data may transfer; we'll notify you where required.
We do not sell personal information.
We keep personal data only as long as we need it to run the Service, and as the law requires.
Account data and Customer Content:kept while your account is open. Cancelling your plan doesn't delete anything – your account and stories stay, so you can come back anytime. They're deleted only if you delete your account.
Site visit statistics: counted without cookies, and they can't be traced back to you, so we may keep them indefinitely.
In-app activity: which features you use is kept while your account is open, and deleted with it.
Error reports: kept so we can fix problems. Any link to your account is removed when you delete it.
You can delete your account from Settings. If you only want to stop paying, cancel your plan instead – nothing is deleted.
When you delete, you choose when it happens:
Either way, we permanently delete your account and everything you've created, and email you when it's done. Backup copies are erased as they expire.
Just contact us. We might ask if there's anything we could do better, but whatever you decide, we'll do everything we can to help with your request.
A record that your account was deleted, your billing history (which tax law requires us to keep), and your email address, so it can't be used for another free trial. We keep these only as long as we need to – billing records for up to 7 years.
If a law or court order requires us to keep something, we keep only that, for as long as required.
We use reasonable administrative, technical, and physical safeguards to protect personal data. No system is 100% secure. You are responsible for keeping your credentials confidential.
We may process data in countries outside your own. Where required (e.g., EU/EEA/UK), we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) when transferring data to processors in third countries.
The Service is not directed to children under 13 (or 16 in some regions). We do not knowingly collect children's data. If you believe a child provided personal data, contact us to request deletion.
Depending on your location, you may have rights to access, rectify, delete, restrict, port, or object to certain processing. You can delete your account yourself from Settings (see §5), or ask us to.
Residents of certain U.S. states may have additional rights (e.g., access, correction, deletion, portability; opt-out of "sale"/"sharing"–not applicable here as we do not sell/share).
To make a request, contact us. We may need to verify your identity. Authorized agents can submit requests with proper authorization.
The Service may link to third-party sites or services. Their privacy practices are governed by their own policies.
We may update this Policy. If changes are material, we will notify you in the Service or by email and update the "Last Updated" date. Continued use after changes take effect means you accept the updated Policy.
Questions, requests, or complaints: contact us.
EU/EEA/UK users may also contact their local data protection authority.